FAQ
To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, click here to contact us!
When will I receive my order?
Your order is very important to us. Please note that your item may take up to 20 business days to arrive due to incredibly high demand. However, most of the time, our products will arrive a lot quicker and be aware that sometimes it is out of our control. So you do not need to worry if your order does not arrive the next day! This doesn’t include our 2-5 day processing time.
Rest assured, all orders come with a Tracking Number. So you can shop with peace of mind! :)
We can track our orders for your extra peace of mind and keep you updated!
👉 You can Track Your Order by clicking here!
My order is missing. What should I do?
If your order is not received within 20 days from the dispatch day, please contact us via support@thetrendybits.com. We would do all we can to track&trace your parcel. Please note, most of the delivery carriers do not hold tracking information for more than 60 days, therefore, we will not be able to track your parcel/check the delivery status. If your order is not delivered/missing and 60 days have gone by since the dispatch day, we will not be able to assist you
Can I cancel my order?
To cancel your order, please send us an email at support@thetrendybits.com within 2 hours of placing to ensure we can cancel it before it is processed and dispatched. Once the order is shipped, we cannot interrupt the delivery or issue a refund while the package is in transit.
Can I amend my order?
We can only amend your order if it is not processed or dispatched. We cannot amend addresses whilst the order is in transit, and we will only send your order to the delivery address you have inputted. We are NOT taking responsibility if the address has been inputted incorrectly.
Can multiple discounts be used?
Multiple discounts can not be combined. Automatic discounts will be applied at the checkout. Presentation of multiple competing offers/ discounts will result in the best offer being applied. Discount codes and offers may be modified or discontinued at any time without notice.
What is my Tracking Number?
Your Tracking Number will be emailed to you within 2 - 5 business days after your order.
Please reach out to our friendly customer experience team if you did not receive it after 7 days by clicking here
How Can I Contact TheTrendyBits®?
Simply fill in the Contact Form by clicking here or via email support@thetrendybits.com
Why is my order being shipped in different packages?
If you have a multi-item order, each item may be shipped from the different international warehouse, depending on which one has them available the fastest.
Where do you ship from?
We ship from our partnered warehouses & factories located in USA, UK & Asia. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in various manufacturing areas.
Where can I place an order from?
You can place an order from any country, we ship Worldwide.
Which currency will I be charged in?
We process all orders in USD. While the cart's content is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Will I receive an order confirmation when I place my order?
Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
How can I pay?
We accept all Major 💳 Credit Cards: Visa, Mastercard, Discover, Amex and PayPal.
Is Checkout on this site safe and secure?
Of Course! Our store is certified Level 1 PCI DSS compliant and meets all 6 categories of PCI standards.
Rest assured our customers’ information and business data are safe and secure 🔒
If I enter my email address will you sell my information?
We do not sell our customers information. Emails are strictly for follow-up and send newsletters of our promotions and coupons for discounts if you signed up to receive our Newsletter.
Will I be charged for customs and taxes?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country.
For further details of charges, please contact your local customs office.
What if I provided wrong address?
It is the responsibility of the buyer to enter the shipping address correctly. We do our best to speed up processing and shipping times. Therefore there is a minimal time gap to change the address of your order. If you decide to change your shipping address, please write to us at support@thetrendybits.com, including the correct shipping address, as soon as you place your order. We will do our best to make the change. However, we cannot guarantee that we will be able to do so, as there are varying time limits.
If it's too late for our team to make changes on your order, the only thing we can do is wait to see if the package gets returned to us so we can then ship it to the correct address. However, you will be liable for the accrued shipping costs or provide you with a refund where the shipping cost will be deducted.